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Plumbing FAQ's

Your Common Questions Answered

Didn't find your question? Contact us today to have all your questions answered. 

How often should I schedule general maintenance for my plumbing?

We recommend scheduling general maintenance annually to ensure the smooth functioning of your plumbing system. This includes inspections, repairs, and installations of essential components like toilets, hot water systems, dishwashers, and taps.

Why should I invest in rainwater catchment systems?

Rainwater catchment systems provide a sustainable water source, especially during droughts. Paired with quality tanks, we ensure you have a clean and drinkable water supply.

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Why should I consider a bidet installation, and what expertise do you offer?

Bidet installations enhance bathrooms with the latest in hygiene technology. As modern plumbing specialists, we ensure a seamless and professional installation process.

What are the signs of a blocked drain, and how do I address it?

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Signs include gurgling water, slow drainage, foul smells, or backups in toilets. For minor issues, you can use a drain cleaner. However, for more complex problems like tree roots, it's best to call our expert team for effective solutions

How involved are you in the new home construction process?

ACS Plumbing & Gas Solutions partners with builders for comprehensive plumbing services in new home construction. From design to the final touches, we ensure your new home has a reliable and efficient plumbing system.

What kind of emergencies do you handle, and how quickly can you respond?

We handle a wide range of plumbing emergencies, and our 24-hour support means we can respond promptly to any urgent situation, ensuring your peace of mind.

How often should I service my hot water system, and why is it important?

We recommend annual servicing to check for mineral build-up and provide preventative upgrades. Regular servicing ensures a reliable and consistent hot water supply for your home.

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What sets ACS Plumbing & Gas Solutions apart in the plumbing industry?

Our commitment to quality workmanship, reliability, and customer satisfaction sets us apart. We are licensed professionals with a QBCC Licence, providing around-the-clock support for all your plumbing needs.

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How are your plumbing service prices determined?

Our pricing is transparent and based on the specific services required. Factors like the complexity of the job, materials needed, and the time involved contribute to the overall cost. We believe in fair and competitive pricing, ensuring you receive top-notch service without any hidden fees.

What is the first step in planning a renovation, and how can you assist?

The first step is consultation. Our team, with expertise in renovations, guides you through the transformative process. We offer insights, recommendations, and work alongside skilled trades teams for a seamless experience.

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How does being a family-owned business impact customer service?

As a family-owned business, we value personal connections. Our commitment to open communication, transparency, and a friendly approach is reflected in testimonials from satisfied clients.

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Can I get a quote for my plumbing project before committing to the service?

Absolutely! We provide detailed quotes for all our services. Simply reach out to us with the specifics of your project, and our team will assess the requirements and provide you with a comprehensive quote. This ensures clarity and allows you to make informed decisions about your plumbing needs.

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